TVI-GAT: New Refund Process for Pending Activations

There is now a new refund process implemented in the system as of today
for anyone who joins but never activates their account.

As you know, the sign up process is now fully automated and it's a 2-step
process. We don't ask your prospects for very much information on the
sign up page on purpose. We want to make it as easy and quick as
possible for them to join under you. They only need to fill in their name and
email address and click on the button to pay the $37.

After the payment is complete the new member is taken to a Thank You
page. That page tells them they are NOT finished yet. They need to activate
their account to be placed in the matrix under their sponsor. An email goes
out to them with an activation link in it. They must go check their email and
click on that link.

When they do that they are taken to a new page with a form to fill in that
has all the information that TVI Express requires for enrollment. They fill
in the form and submit it and that builds (activates) their account and puts
them in the matrix.

Approximately 5% of the daily signup's are getting stuck in the pending
activations queue. These are all people who completed that first step and
we have successfully received their payment. But they never take that
second step to activate their account. About half the time that emails goes
to their spam folder but they never look there. Sometimes their ISP blocks
that email at the server level. In either case this is not something wrong
with our system. It's something that can be avoided by checking spam or
using a more reliable email address.

New members are also instructed on that Thank You page to submit a
support ticket if they don't receive the activation email within an hour or
so. We do get some tickets about that and we can then ask for a new
email address after trying to resend the activation email to them one more
time.

This new process implemented today will do 2 things. Once a day it will
resend all activation emails for anyone in that queue automatically. It also
checks to see if they have been in there for 7 days or more. If they have
the system removes them from that queue and generates a support
ticket to me with the information I need to find that transaction and refund
the payment.

So, if you know people joined and paid but they have not shown up under
you yet, contact them and tell them to check their spam folder and if it's
not there open a support ticket and just give us a new email address at
that time. If you signed up people yourself, and those people never do the
activation, you may end up getting a refund.

I just processed 7 refunds a few minutes ago. Not a whole lot but you all
need to be aware of this new process just in case it affects you or one
of your referrals.


Clay M.
CEO/Admin, TVI-GAT